Who holds the key to your hotel’s reputation and success?
Have you ever read a negative review about a hotel’s customer service on one of the many online hotel review sites? Would that make you reconsider your hotel selection for business trips or vacations? It sure makes the decision for millions of travelers.
Your hospitality staff set the tone of your client’s experience. Hospitality staff customer service requires specialized training and guidance to empower your hospitality staff members to cater to the unique needs of hotel guests.
In partnership with Q-Principle, Inc., Austin McGonigle’s Hospitality Staff Customer Service Workshop will train your hospitality staff to exceed client expectations and to positively handle difficult customer service situations in the hospitality industry.
Contact us to learn more about our upcoming programs
Your hotel staff will walk away with the following skills:
• Elevate interaction skills to build rapport.
• Resolve internal conflicts.
• Win satisfied customers who want to continue doing business.
• Generate additional revenues through service excellence and retained customers.
• Surprise and delight your customers, exceed their expectations.
• Minimize fear
• Bring clarity to a message
• Increase comfort level of making presentations
• Create ownership to ideas
• Create positive energy for individuals and groups